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Frequently Asked Questions
HOW HAS THIS ITEM BEEN STORED:
If a new item was purchased from the manufacturer, such as a doll company it has been kept in climate controlled storage, no exposure to smoke, dust, dampness, high heat, pets.
If it is a previously owned item, I obviously do not know how it was stored before, but I will disclose any obvious negative storage issues such as odors, dust/dirt, smoke or nicotine evidence, mold, mildew or moisture problems.
SHIPPING QUESTIONS:
Items to be shipped to Hawaii, Alaska, Puerto Rico and all other countries will be shipped via USPS as UPS rates are not cost effective for the buyer.
HOW MUCH DOES IT COST TO SHIP THIS ITEM:
Please put your desired item(s) in the shopping cart and click view cart, there an shipping estimate window will appear with drop down menus letting you choose your shipping service of preference. If the amount seems out of line, please contact me to see if there is a glitch somewhere. I do not charge a handling fee or for the special boxes I use for shipping.
WILL YOU COMBINE SHIPMENTS:
I am always happy to combine items to save you shipping. Sometimes, in the case of lightweight items, it is not always the least expensive way to combine items, this is due to the total weight. So the total shipment costs may be higher. For domestic shipments, packages weighing more than 13 ounces must be shipped either parcel post or priority mail which costs more than the 1st class mail postage.
DO YOU SHIP INTERNATIONALLY:
The shipping calculator on the shopping cart page is fairly accurate for shipping cost estimates. Please contact me for the combined shipping rate or the estimate looks unreasonable or for any other questions.
For international shipping, these are the services available with a brief description. Please note delivery time depends on how long item is kept in customs.
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First Class International, weight and size limits. Least expensive. No tracking or insurance available. 7-10 days. Weight limit of 4 pounds and some size restrictions.
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Priority Mail, insurance available for additional cost. Label number but no tracking. Approximate delivery time 5-7 business days. Some size restrictions.
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Express Mail, most expensive, delivery time 3- business days. Included insurance value to $100.00 and additional insurance coverage can be purchased. Tracking number also included.
INTERNATIONAL DELIVERY TIME:
Customs clearance can take up to 3 weeks. Usually it arrives in the destination country quickly, within the delivery guidelines outlined in the shipping options above. If there is a delay, it is usually due to a backlog in the customs clearing house. If you have not received a shipping confirmation within 3 days of making payment, please contact me.
WILL YOU REDUCE THE SHIPPING COSTS, IT'S TOO EXPENSIVE:
I strive to offer the most cost effective shipping to everyone and I do my best to keep shipping costs down. However, errors in the shipping calculation can occur, so do feel free to confirm costs if you would like. HOW WILL MY ITEM BE PACKED FOR SHIPMENT:
In most cases, items will be placed inside a sturdy cardboard box for protection against damage during shipping. For example, some items are offered with already damaged boxes, so to save on shipping costs, they will not be shipped with the extra brown cardboard box that would ordinarily be used. WILL I BE NOTIFIED OF SHIPMENT:
You will receive a shipping notice from PayPal or myself after your item has been shipped. Since I usually ship within 24 hours of receiving payment, please contact me or check your account page here on www.lonestardolls.com
CUSTOMER SATISFACTION:
Upon receipt of your item(s), if you are satisfied,that's great, then Lone Star Dolls has succeeded. But if for any reason you are not satisfied, please let us know so we can attempt to rectify the oversight.I JUST MADE A PURCHASE FROM YOU NOW WHAT?
You will have a purchase confirmation in your email inbox within seconds of making a purchase. However, this is not a payment confirmation, it will come after you completed payment. Then a shipping confirmation will be in your email inbox either from PayPal shipping center, USPS, or UPS or from lsdolls@gmail.com the day package is shipped.
THANKS FOR THE INFORMATION, BUT I HAVE ANOTHER QUESTION, WHAT DO I DO:
Well, I hope I've covered everything, if not, just ask!
INTERNATIONAL CUSTOMS INFORMATION
- “International Buyers –
- Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.”
- “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
- “We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.”
What are the sizes and measurements of the Angel of Dream ball jointed dolls?:
These are the approximate measurements of the male and female Angel of Dream ball jointed dolls.
1/3 MALE AoD DOLL MEASUREMENTS
Height: 62 cm 24.5 "
Circumference of head: 22 cm 8.66"
Circumference of neck: 10 cm 3.93"
Shoulder width: 12 cm 4.72"
Length of arm: 18 cm 7.08"
Bust: 26 cm 10.24"
Waist: 22 cm 8.66"
Hips: 26 cm 10.24"
Length of leg: 28 cm 11.03"
Circumference of thigh: 14 cm 5.5"
Circumference of calf: 11 cm 4.33"
Length of foot: 7.5 cm 2.95"
1/3 FEMALE AoD DOLL MEASUREMENTS
Height: 58 cm 22.8"
Circumference of head: 22 cm 3.55"
Shoulder width: 10 cm 3.93"
Length of arm: 17 cm 6.70"
Bust: 26 cm 10.24"
Waist: 18 cm 7.08"
Hips: 26 cm 10.24"
Length of leg: 27 cm 10.63"
Circumference of thigh: 4 cm 5.5"
Circumference of calf: 10 cm 3.93"
Length of foot: 7 cm 2.75"
1/4 MALE AoD DOLL MEASUREMENTS
Height: 46 cm 18.11"
Circumference of head:18.5 cm 7.23"
Circumference of neck: 7.5 cm 2.95"
Shoulder width: 10 cm 3.93"
Length of arm: 13.5 cm 5.3"
Bust: 19 cm 7.5"
Waist: 15.5 cm 6.1"
Hips: 19 cm 7.5"
Length of leg: 24 cm 9.45"
Circumference of thigh: 11 cm 4.33"
Circumference of calf: 8.5 cm 3.45"
Length of foot: 6 cm 2.34"
1/4 FEMALE AoD DOLL MEASUREMENTS
Height: 44 cm 17.3"
Circumference of head: 18.5 cm 7.23"
Circumference of neck: 7 cm 2.75"
Shoulder width: 9 cm 3.5"
Length of arm: 13 cm 5.12"
Bust: 19 cm 7.5"
Waist: 14.5 cm 5.7"
Hips: 18.5 cm 7.28"
Length of leg: 23 cm 9.01"
Circumference of thigh: 11 cm 4.33"
Circumference of calf: 8 cm 3.15"
Length of foot: 5.8 cm 2.28"
1/6 MALE AoD DOLL MEASUREMENTS
HEIGHT: 27 cm 10.6"
HEAD SIZE: 17 cm 6.7"
NECK LINE: 6.5 cm 2.6"
WIDTH: 7.8 cm 3.07"
BUSTlINE: 13.5 cm 5.3"
WAISTLINE: 12.5 cm 4.9"
HIPSLINE: 13.5 cm 5.3"
LENGTH OVER LEG: 11 cm 4.33"
THIGH SIZE: 7.5 cm 2.95"
FOOT SIZE: 3.5 cm 1.4"
1/6 FEMALE AoD DOLL MEASUREMENTS
Height: 27 cm 10.6"
HEAD SIZE: 17 cm 6.7"
NECK LINE: 6.5 cm 2.6"
WIDTH: 7.5 cm 2.95"
ARM LENGTH: 7.8 cm 3.07"
BUSTlINE: 14 cm 5.5"
WAISTLINE: 12.5 cm 4.9"
HIPSLINE: 14 cm 3.07"
LENGTH OVER LEG: 11 cm 4.33"
THIGH SIZE: 8 cm 3.15"
FOOT SIZE: 3.5 cm 1.4"
Do you ship internationally? Yes, I do, almost daily
Lone Star Dolls offers first class international shipping. But please be aware that arrival time to the customer can take up to 12 weeks, especially during holiday shipping season. This is NOT due to postal service but to processing time of the destination country customs house. First class parcels are processed as time permits.
There is no tracking nor insurance available with first class shipping.
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